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No matter what stage your business is at. Here you'll find clear answers to move forward.

Browse the questions below. If you still have any doubts, try chatting with our assistant.

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Frequently Asked Questions

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PutType is a digital assistant platform that grows with your business. Starting with automated responses and evolving into automations, operational intelligence, and scale. All in one place.

No. The entire process is visual. You write questions and answers that the bot should know, or import everything at once via a CSV file. No coding at any step.

Yes. Just copy a code snippet and paste it on your site. It works with WordPress, Wix, Shopify, landing pages, or any HTML page.

Your bot can be trained in over 40 languages, including Portuguese, English, Spanish, French, German, Italian, Japanese, Korean, Arabic, and more.

Yes. The free plan is the first step of the journey. It delivers everything you need to respond to your customers automatically. We want to be with you at every stage of your business naturally.

No. Sign-up is free and does not require a credit card. You only provide payment details if you decide to upgrade your workspace as your business grows.

The platform follows the maturity of your business. You start by responding, evolve to automating processes, then to understanding your customers, and finally to scaling your operation. Each plan represents a natural stage of that journey.

Flows allow the bot to perform real actions during a conversation: collect data, schedule appointments, register requests, and send information to external tools like Trello, Telegram, and Airtable.

It is the bot's ability to identify and collect relevant information during a conversation, such as name, email, phone number, dates, and custom fields. Data is extracted automatically and made available for analysis. This can be very useful for lead capture.

Yes. Starting from the Pro+ plan you can have multiple bots, each with a different role: customer service, sales, after-sales, support. It's like building a digital team for your business.

Yes. There is no commitment. You can upgrade, downgrade, or cancel whenever you want. Your account and data remain accessible within the plan's retention period.

Payments are processed securely via Stripe. Billing is recurring (monthly) and your financial data is never stored on our platform.

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Frequently asked questions

Frequently asked questions